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News & Notes --June 15, 2018
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News and Notes

June 15, 2018


Mark your Calendars

Tuesday StandUp all sessions held 10:00-10:15 AM

June 26 – Ethics Committee Basics – Dr. Michael Gillette

July 10 - Building Cultural Humility Part 1 – Rev. Don Hohne

July 24 - Building Cultural Humility Part 2 – Rev. Don Hohne

Peer Networking Forums

June 19 - Administrators Peer Network Forum

July 11 - Service Coordinator Peer Network Forum

July 25 – MDS Coordinator Peer Network Forum

Save the Dates

LeadingAge MarylandFall Leaders Forum- September 11, 2018

2ndAnnual Mid-Atlantic Life Plan/CCRCMarketing Symposium- September 19, 2018


Dear Colleagues,

LeadingAge Maryland is committed to our shared mission of “expanding the world of possibilities for aging through advocacy, education, innovation and collaboration”. One of the themes for 2018 is “collaboration” and we will be focusing on that in a number of ways. It will be the theme of theSeptember 11, 2018 Fall Leaders Forum-save the date and bring your team- as we explore concrete and practical collaborations already occurring with possibility for replication.

And, throughout the remainder of the year, we will be convening work groups to tackle the following issues. Please let me know if you are interested in participating in one or more of these(or if you have a passion for collective work in another area):

  • Piloting trauma-informed care toolkits and resources for nursing home compliance with CMS Phase 3 Requirements of Participation

  • More robust and earlier engagement with palliative care and hospice in all settings including community, housing, assisted living and skilled care

  • Continuing Care at Home models (and likely, related advocacy)

  • Communications using reframing approaches

  • Shared back-office services, shared expertise (infection control for example),shared service delivery

  • Affordable-housing related issues

Looking forward to working together to make Maryland an even better place to grow older!



LeadingAge Maryland

We are always interested in learning about our members and their experiences. If you have partnerships or collaborations with Educational Institutions, Technology Companies or other Organizations that enhance the lives of their residents, we would like to hear from you. Please send an email toAllison Ciborowskiabout your relationship so that we can share your knowledge.

Maryland Regional Direct Services Collaborative

LeadingAge Maryland is playing a key role in the formation of a regional collaborative that will be a network of organizations and individuals working together to provide leadership in building and sustaining a well-trained direct services workforce for older adults and people with disabilities in the Maryland region. It is constituted to pro-actively address the critical issues impeding the availability of the needed services and to promote opportunities that assure the availability of a well-trained workforce through policy reform and advocacy of new thinking and innovation in both the training of workers and in the delivery of direct services. It envisions: “a direct services workforce that is well-trained and available to meet the continuing and changing needs of the community throughout Maryland and the District of Columbia. Its mission is to:

“facilitate and promote the recruitment, retention and career path development of the direct services workforce serving older adults and people with disabilities.” Stay tuned as this collaborative moves from concept to action.

New Class of Leadership Academy Fellows BeginsThe second cohort of the LeadingAge DC, Maryland and Virginia Leadership Academy kicked off its work in conjunction with the LeadingAge Virginia Annual Conference in Roanoke, VA last week.Four individuals from Maryland were among the new class of Fellows: Carla Brown, Heather Mattingly, Cynthia Perez and Dennis Poremski. Look for updates from them in future issues of News and Notes.

LeadingAge Maryland Emerging Leaders Program: Help Grow and Develop Aspiring, New, and Current Managers and Supervisors throughout your Organization

Space is limited – encourage candidates toapplytoday!

On September 12, we will kick-off the first cohort of our newly redesigned Emerging Leaders program. This program is ideal for new or aspiring managers, supervisors, or leaders. Participants will learn, practice, and apply key knowledge and skills in the areas of self-awareness, effective communication, productive conflict, going from bud to boss, and many others.

Meet the Facilitators!

Helene Perdue, MBA, SHRM-SCP,is a Senior Learning and Organizational Development Consultant with Asbury Communities. Helene has more than 20 years of experience in organizational development, including leading training, leadership development, and engagement initiatives. Helene’s passion is helping organizations maximize the impact of great leadership on the culture and success of an organization.

Therese Provencher, MS, RD LDN, is the Talent & Culture Learning Director for National Lutheran Communities & Services (NLCS) where she oversees the education and learning opportunities for employees within NLCS’ retirement communities and home health/home care agencies. Therese’s passion is helping others make the connection between something they have learned and how they can apply it to their life.

Allison Ciborowski is the Director of Member Relations at LeadingAge Maryland. Allison has more than 9 years of experience in the field of aging services, with specific experience in training and development, and in teaching individuals how to best work with those living with dementia and related disorders. Allison is currently completing a Masters in Strategic Leadership at Bethel University. She is passionate about helping others learn and grow, and to discover news ways of thinking about possibilities in aging.

To learn more about the program and how to apply, please clickhere.

Or contact Allison directly, or 240-750-9925

Regulation and Legislation

Continuing Care Retirement Communities and Obligated Groups

LeadingAge Maryland continues to work diligently on pursuing the opportunity for Maryland CCRCs to participate in a range of obligated group arrangements. We know that this is an important issue for many organizations and will contribute to the overall financial health of CCRCs, a benefit to residents as well as organizations.


Margie Heald from the Maryland Office of Health Care Quality has flagged this webinar of interest:

National Emergency Preparedness (EP) Webinar for Providers

The CMS will host a national webinar for EP Providers on topics and questions related to the new CMS EP Rule, the 1135 waiver and Lessons Learned (observations) within the past year. Please ensure only EP Providers participate in the webinar.

What:National Emergency Preparedness Webinar:Emergency Preparedness: PROVIDER READINESS!

Who:Health Care Providers

When: Tuesday, June 19, 2018 at 1:00-2:30 pm, ET.

Please use the following link to register for this upcoming webinar: questions related to content:Please submit Emergency Preparedness (EP) questions in advance

Member News

Beginning in 2018, the Community Impact grant program will have a new look. Continuing its commitment to making a positive impact on the broader community, the Board of Trustees authorized the establishment of Impact1890—A National Lutheran Program, a new organization with the sole function of awarding and managing grants awarded to community partners. As a part of the National Lutheran family, Impact1890 will continue to live out the original mission of NLCS of providing shelter, food, clothing, medical attention and “such other comforts as Christian” companionship may require – but in a new way, through partnerships with others. To learn more please visit:

Sagepoint Senior Living Services would like to announce the opening of their brand-new rehabilitation center. This center boasts of 30 spacious private rooms, each with their own private bathroom and a 40” flat screen, HD television. An expansive dining area allows patients to enjoy their meals with visitors and the beautiful, modern living room evokes a sense of home. The new center offers a state-of-the-art therapy gym with a mock bedroom and kitchen aimed at helping patients master the very same daily living skills needed to return home. Therapy, to include all physical modalities, will continue to be offered 6 days a week. The new rehabilitation center was constructed as an addition to the current campus located off of La Plata Road.

Free educational opportunity to share with residents-Protecting Your Consumer Rights:What You Need to Know

United Seniors of Maryland andGuidewell Financial Solutions

Join U.S. Senator Chris Van Hollen with Maryland Attorney General Brian Frosh, United Seniors of Maryland, and Guidewell Financial Solutions for a discussion focused on your rights as a consumer. The forum will feature an update from Capitol Hill and the State of Maryland. There will also be a question & answer period. Various consumer organizations will be represented to provide important information.

Catonsville Senior Center:501 N. Rolling Road, Catonsville, Maryland 21228

June 28, 2018
6:30-8:30 p.m. (Program begins at7:00 p.m.)

To: RSVP clickhere,For a Maps clickhere



John Henry has been named Executive Director for Carroll Lutheran Village, a continuing care retirement community in Westminster, effective June 9.He will succeed GeorgeOxx, who is retiring on June 8. Henry joined the organization in 2015 as the Administrator of the Health Care Center and Diven House for assisted living. He is a licensed NursingHome Administrator with nearly 30 years of experience in senior living administration.




The Village at Rockville is pleased to welcome Kyle Hreben as the Executive Director to its leadership team. Hreben will oversee day-to-day operations while continuing tosupport the needs of seniors.


The Board of Directors of Sagepoint Senior Living Services has appointed AndreaDwyer President and Chief Executive Officer. Dwyer will be responsible for providingleadership, strategic direction and management to ensure the mission and core values ofSagepoint are operationalized.




Michelle Rosenheim has been named Executive Director of The Lutheran Village atMILLER’S GRANT, a continuing care retirement community along Frederick Road next tothe Charles E. Miller branch of the Howard County Public Library.The Ellicott Cityresident has two decades of experience in senior living management. She will overseethe daily operation of MILLER’S GRANT including facilities, dining, resident life, socialwork, chaplaincy, skilled care, assisted living, and therapy services.


Recent Events

On May 31, Whiteford, Taylor, & Preston and LeadingAge Maryland offered a webinar onPractical Steps for Compliance with Maryland’s new Sick Leave Law. Miss the webinar? Click here to see the recording.

Peer Networking Forums:

On June 5, Roland Park Place and LeadingAge Maryland convened our first everPeer Networking Forum for dining professionals.The group enjoyed a morning of lively conversation and sharing of best practice. Some of the topics discussed included challenges and successes related to staffing, utilizing technology to enhance dining processes and experiences, menu planning and presentation, trends and practices in restaurant and hospitality fields, and many others. Our next meeting will be held in late summer at Broadmead in Cockeysville.

Our quarterlysocial work Peer Networking Forumconvened on June 6 at Broadmead. Individuals were in attendance from Asbury Methodist Village, Integrace Copper Ridge, Mercy Ridge, Roland Plark Place, National Lutheran Communities and Services, Ginger Cove, Glen Meadows, Ingleside at King Farm, and Carroll Lutheran Village. The group enjoyed two guest presentations: Rebecca Raggio, Associate Project Director at the Maryland Department of Health, provided a comprehensive overview of the Money Follows the Person program; Tracy Montag, Manager of Senior Living Services Consulting at RKL provided an overview of the new Skilled Nursing Facilities Advanced Beneficiary Notice forms and processes. Our next meeting will be held early Fall of 2018.

For more information about attending a peer networking forum, or to access resources from previous meetings, please contactAllison Ciborowski.

Upcoming Events

For more information about any of the events below, please contact, or call 240-750-9925.

Tuesday StandUp

Free, educational teleconferences held from 10-10:15am every other Tuesday.

To join, call 1 310-372-7549, Conference Code 505134

June 26, 2018Ethics Committee Basics – Presented by Dr. Michael Gillette

July 10, 2018Building Cultural Humility Part 1 – Presented by Rev. Don Hohne

July 24, 2018Building Cultural Humility Part 2 – Presented by Rev. Don Hohne

Peer Networking Forums

June 19, 2018Administrators Peer Networking Forum

July 11, 2018Service Coordinator Peer Networking Forum

July 25, 2018MDS Coordinator Peer Networking Forum

Each peer networking forum includes time for learning, networking and peer-to-peer problem solving. Most peer networks meet quarterly from 10am-3pm. To attend a forum or for more information please contactAllison Ciborowski.

Save the Dates

September 11, 2018 – Join us for our annualFall Leaders Forumat Ginger Cove in Annapolis, Maryland. We’ll spend the day exploring various types of collaborations and partnerships happening across the region. Topics will include academic partnerships including innovative internship and student programs, partnerships with other service providers, and collaborations with the greater community.

September 19, 2018 – 2ndAnnual Life Plan/CCRC Mid-Atlantic Marketing Symposium at Covenant Woods in Mechanicsville, Virginia.LeadingAge Maryland, LeadingAge Virginia, and LeadingAge North Carolina are partnering to host this 2ndAnnual symposium. Marketing and communications professionals who want to learn, share, and network are invited to attend.

NEW - Patient and Resident Safety Foundations – July 19, 8am-12pm– FREE seminar offered by the Maryland Patient Safety Center. This program is designed for individuals interested in learning more about safe care delivery in order to improve quality and outcomes in their organizations. This program will cover the history of patient safety, creating a “Just Culture”, support of the healthcare worker, implementing basic patient safety principles and quality improvement tools, developing a unit-based patient safety program, and including the patient or resident and their family in safety initiatives. To sign up, please visit:


A note about this new program…I recently had the pleasure of attending a Patient Safety Foundations course offered by the Maryland Patient Safety Center. I found the seminar to be informative, interactive, and very well organized. Although MPSC’s work has largely focused on acute care settings, they are now expanding their offerings to provide resources and training for professionals in post-acute settings. LeadingAge Maryland members are invited to attend their first ever post-acute focused seminar. If you are interested in learning how your community can engage every member of your team in creating a culture of safety, I’d encourage you to attend! Hope to see you there! - Allison

If you have questions or would like to attend any of these events please contactAllison Ciborowskior 240-750-9925.

LeadingAge News/Resources

Details Available on Medicare SNF Payment Changes Coming Your Way

LeadingAge National was part of a team that published information and analysis on theFederal FY2019 SNF PPS Proposed Rule, SNF Value-Based Purchasing Program, and SNF Quality Reporting Program Analysis.On April 27, 2018, CMS issued the FY2019 Skilled Nursing Facility (SNF) Prospective Payment System (PPS) Proposed Rule. The rule comment period closes onJune 26. LeadingAge will be submitting comments to CMS during the rule comment period. Members are encouraged to submit their own commentsdirectly to CMSor provide their feedback to LeadingAge staff for inclusion in our comments. LeadingAge makes available as a member benefita SNF rate calculatorbased on the proposed rule. This tool allows an organization to view the specific rates by resource utilization group (RUG) category considering the proposed payment update and wage index data specific to the location.

Did you know?

LeadingAge offers a variety of ways for members to engage with one another and get involved from listservs and networks to advisory groups, committees and board service. We encourage you to take advantage of your membership and connect with your peers to learn, share and grow. Clickhereto learn more.

LeadingAge also offers an Anti-Agesim Quick Guide, which is a great resource to aid the aging services professionals and help them positively influence perceptions about aging. View the guidehere.


Other News and Resources

Dr. Carissa Coleman and Dr. Kristine Williams from the University of Kansas School of Nursing, are seeking nursing homes nationwide to participate in a research study testing a new online version of the evidence-based Changing Talk (CHAT) communication training program that was developed with NIH funding.

CHAT educates staff about reducing elderspeak (infantilizing communication) and results in reduced behavioral symptoms and need for psychotropic medication for residents with dementia. The new online version consists of 3; one-hour interactive modules that are completed online anytime from anywhere the Internet can be accessed. There is no cost and continuing education credit is available.

Benefits to you, your staff, and your residents include:

A person-centered approach
Education about elderspeak and better communication strategies
Reduction in resistiveness to care and other behavioral symptoms in residents with dementia
Reduction in the need for psychotropic medication
Convenient, online educational format for busy nursing homes
A free, nonpharmacological, evidence-based intervention is an excellent addition to a Quality Improvement Plan

Please see the journal articles in my google file to learn more about the CHAT training program and the CHATO research project. Please feel free to share this information with your network.

What are Consumers Saying About You on Yelp?

In a recent LeadingAge (national) newsletter, Stephen Maag, Director, Residential Communities, offered some advice on online reviews. Maag suggests new consumers are demanding, tech-savvy, and very sure about the types of services, supports, and amenities they’ll want from their life plan communities or assisted living providers. Many consumers will also be very skilled at using the Internet to find out whether your organization can meet their requirements. He suggests it’s up to providers to make sure the information they find online is accurate, and that they can respond appropriately if it’s not. If you are unsure how to respond these articles reviewed by Maag can give you some pointers. 

One article, in Senior Housing News, reports on plans by J.D. Power to move into the senior living field. That’s right. The company known for its car ratings is going to start rating you. J.D. Power’s new senior living certification program will measure large organizations against the company’s quality standards. An organization’s certification will be based on the results of resident satisfaction surveys and an onsite audit. Smaller providers will eventually be included in 4 or 5 regional senior living studies.

In a second article The New York Times reports on the growing number of nursing home reviews appearing on Yelp, the online service you probably use to find good restaurants when you’re on vacation.

Yelp ratings represent a “highly flawed measurement” of nursing homes, acknowledges author Paula Span. But that doesn’t mean consumers aren’t paying attention to them. Span suggests that Yelp’s movement into nursing home reviews is due, in part, to the fact that the 5-star rating system managed by the Centers for Medicare & Medicaid Services (CMS) is so faulty. The CMS Nursing Home Compare website contains good information collected during on-site inspections.

It goes without saying that the best way to get good reviews is to provide the highest possible quality of care and services in all your settings. But there’s no guarantee that all online reviews will accurately reflect the quality of care you provide throughout your organization. Maag recommends a few steps for now:

• Vigilance: Keep a close eye on the variety of online sites where consumers can review your organization. Keep track of what consumers are saying about you and whether it’s accurate.
• Response: Consult with your social media expert to determine the best way to respond when you see negative ratings or reviews that are unfair or inaccurate. 
• Education: Be proactive about educating prospective residents and their families about the wide variety of resources they can and should consult before making their decision about residential care. Encourage visitors to talk with your team of caregivers, and with residents and their family members, to get an accurate view of your organization.

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