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News and Notes
November 7, 2019

The Value of the LeadingAge National Connection

Spending time at the LeadingAge Annual Meeting in San Diego last week, has me thinking more about the value of our connection to LeadingAge at the national level. It was an amazing conference with over 8,000 participants and a myriad of stimulating sessions, meetings, vendors, and opportunities to network with colleagues from Maryland and beyond (more on that in an upcoming e-blast).

And, as valuable as the Annual Meeting is each year, the value of our connection with LeadingAge is far greater. For our not-for-profit members who provide aging services, the benefits are huge. A quick summary:

  • Policy information and advocacy at the federal level including HUD, Medicare, Medicaid, new reimbursement schemes, 5-star ratings, tax credit and voucher arrangements, regulation, legislation and so much more.
  • Tools and resources in abundance including: technology evaluation tools from the Center for Aging Services Technologies; Quickcasts, webinars, toolkits and resources on the Learning Hub; the Center for Workforce Solutions and Center for Managed Care Solutions and Innovations and the LeadingAge LTSS Center @ UMass Boston; and the lively listservs (soon to be online communities) across so many service lines and professional disciplines.
  • Opportunities for cost savings through group purchasing.
  • Publications, publicity, and thought leadership targeted not only to the aging services field and decision-makers, but also to the general public to raise awareness of our issues.

That list could go on and on. Please be aware that each staff member of a LeadingAge Maryland nonprofit can create a MyLeadingAge account and have access to a wealth of publications, online resources and peer communities. If you need help with that, contact us.

For LeadingAge Maryland staff, there are great benefits in being connected to the national organization and to professional colleagues in state affiliates across the country. Other states are generous in sharing ideas, speakers, programs, expertise, plug and play initiatives and so much more that allow us to offer you far more than our small staff would suggest. And, we share with them – our Tuesday StandUp and Housing Happenings teleconferences are now reaching people in many states. Our Workforce Wednesday series is now a partnership with LeadingAge to allow members across the country to participate.

In summary – there is enormous value to all of us the connection between state and national –together we are stronger and have the strength and momentum to shape the aging services field!


- Jill | President and CEO, LeadingAge Maryland 

 Upcoming Events

Webinars & Events

November 18 - PDPM and Phase 3 Open Door Forum

November 19 - Guardianships and Powers of Attorney

November 21 - Finance & Strategy Symposium

December 17 - PDPM and Phase 3 Open Door Forum

Tuesday StandUp
Bi-Weekly | 10-10:15 AM

November 12 - How is Nursing Skill Defined Under PDPM

November 26 - Assessing Cognitive Function and PDPM

Workforce Wednesdays
Monthly | 12-12:30 PM

December 4 - Student Debt Reduction Benefit: Making it Work

January 8 - Workforce Initiatives from the National Perspective

Housing Happenings
Monthly | 9-9:15 AM

November 20 - Mobile Mental Health Services

December 18 - HUD Hot Topics Updates

Peer Networking Forums
Members Only | Contact Allison for more details 

November 13 - Social Work

December 4 - Spiritual Life

December 11 - Life Enrichment

December 12 - Service Coordinators

January 8 - Nursing Home Administrators

January 10 - Philanthropy

January 14 - Executive Assistants

January 15 - Dining

- Sponsor Highlight -

RLPS Architects, a LeadingAge Maryland silver sponsor, presented, "Evolving Housing Options for the Younger Consumer", last week at the 2019 LeadingAge Annual Meeting in San Diego. The presentation covered how to; attract consumers by offering a range of innovative lifestyle choices, incorporate new ideas into your existing operations, design housing products for younger consumers with high and moderate incomes. Presenters also reviewed financial strategies for different independent living models. Download the presentation here >


Webinars & Events

***Only 2 Weeks Away***


Finance and Strategy Symposium

November 21 | 9AM-4PM
Asbury Methodist Village, Gaithersburg, MD

- Offered in collaboration with LeadingAge DC and Sponsored by Ziegler - 

Register Now

Last year’s participants rated this annual event off the charts great! 

This year’s program will address a wide range of professional disciplines and settings from housing to continuing care to community-based programs.

  • Did you know that more small businesses are being targeted with ransomware because they are seen as easy targets? Learn about protection and options for response.
  • How much debt can we safely afford? What's the best way to access capital markets?
    - Jonathan Hansen (Hansen Prospective) and Amy Castleberry (Ziegler)
  • Hear how Tom Garvin (Waverly Heights) has partnered with the hospitality foks at Penn State to Engage Residents with a Culture of Hospitality
  • The two CFOs will discuss the Integrace/ Acts affiliation in a case study of why, who, what and how...
  • Everyone is talking about the middle-market. Hear one set of answers with the LeadingAge Virginia Middle-Market Playbook.
  • And, of course, the always fascinating Ziegler look at the 2019 State of Senior Services and Trends Impacting Maryland Providers

Be sure to register here and bring your team! We are applying for CPA, NHA and Maryland Social Work continuing education credits.

The 2020 theme is "Together"

We are a community of aging services professionals dedicated to one common purpose: advancing the lives of millions of elders in our collective care. Although we each play separate roles, we are able to accomplish more together than any of us could on our own. Join us as we explore together bold new strategies for propelling our field forward.

Alzheimer's Disease and Dementia Care Seminar

Thursday, November 14, 2019 | 8:00AM-4:30PM
Broadmead, Cockeysville, MD

Learn More & Register

PDPM and Phase 3 Open Door Forum

Monday, November 18, 2019 | 12-1PM

Register Now

Guardianships and Powers of Attorney

Tuesday, November 19, 2019 | 12-1PM

Register Now

PDPM and Phase 3 Open Door Forum

Tuesday, December 17, 2019 | 12-1PM

Register Now

What: A narrowly focused, 15 minute learning experience referencing a current clinical, regulatory or operational issue associated with providing care, supports and services for older adults.

When: All calls are held 10-10:15AM every-other Tuesday. 

November 12 - How is Nursing Skill Defined Under PDPM
Liz Barlow, Senior Director, Quality - RehabCare

November 26 - Assessing Cognitive Function and PDPM
Melissa Keiter, Senior Consultant, Gravity Healthcare Consulting

LeadingAge national has partnered with LeadingAge Maryland to offer a new, convenient way for members to explore practical ideas and solutions related to building engaged, healthy workforces within their organizations. A variety of topics, ideas, practices, and solutions will be discussed.All calls are held 12-12:30PM on the first Wednesday of each month. Space is limited to the first 250 callers. To join, use the following call in information: 

Please join from your computer, tablet or smartphone. 

You can also dial in using your phone. 
United States: +1 (224) 501-3412 
Access Code: 839-421-413 

Joining from a video-conferencing room or system?
Depending on your device, dial: 
839421413@ or 

New to GoToMeeting? Get the app now and be ready when your first meeting starts:  

December 4 - Student Debt Reduction Benefit: Making it Work
Amy Alarcon, Training Specialty Director, Christian Living Communities

January 8 - Workforce Initiatives Update from the National Perspective
Susan Hildebrandt, VP Workforce Initiatives, LeadingAge

What: Short, practical learning sessions for service coordinators, property managers, and other individuals who work with older adults in affordable housing settings.

When: The third Wednesday of every month from 9-9:15am

November 20 - Mobile Mental Health Services
Dave Brown, Executive Director, Echo Resource Development

December 18 - HUD Hot Topics Update
Lisa Tunick, JD, Reno and Cavanaugh

Free networking and learning opportunities exclusively for non-profit members. Please share these opportunities with others in your organizations who would be interested to connect with and learn from peers. Most networks meet quarterly for an in person meeting. To be added to the email list for any of the our networks, please contact Allison Ciborowski. Find out more about our Peer Networks here

November 13 - Social Work
10AM-2PM | Carroll Lutheran Village

December 4 - Spiritual Life
11AM-1PM | Fairhaven

December 11 - Life Enrichment
10AM-2PM | Edenwald

December 12 - Service Coordinators
10AM-12:30PM | TBD

January 8 - Nursing Home Administrators
10AM-2PM | Carroll Lutheran Village

January 10 - Philanthropy
10AM-2PM | Roland Park Place

January 14 - Executive Assistants
10AM-2PM | TBD

January 15 - Dining
10AM-2PM | TBD

If you have questions or would like to attend any of these events please contact Allison Ciborowski or 410-925-1295. 


Service Coordinators Gather at St. Joachim House

Our Service Coordinators peer network met on October 17 at St. Joachim House in Baltimore. Thank you to Tiffany Mack, Service Coordinator for St. Joachim House and DePaul House, for hosting. The group discussed a variety of helpful resources for residents, such as GoGoGrandparent for transportation, NDU Pharmacy students providing health education and information, My Groceries To Go through the Maryland Food Bank, and the Maryland Insurance Commission providing education on medicare enrollment. Topics suggested for the next meeting on December 10 include violence and gun control, medical marijuana and HUD housing, mental health, delegation and coaching, and compassion fatigue and self care.

Dining Peer Network Discusses Emerging Trends

A special thanks to Reggie Stephens, Director of Dining Services at Roland Park Place, for facilitating our Dining Peer Network meeting on October 22 and to Tamara Griffin, Director of Dining Services at The Lutheran Village at Miller's Grant, for hosting. Attendees discussed a variety of topics and Gino Ditrolio of Sodexo gave a guest presentation about what senior living can learn from trends in the field of fine dining. Our next meeting will take place on January 15, 2020.

Emerging Leaders Learn About Accountability, Followership, and "Ditching the Drama"

Our Fall 2019 Emerging Leaders Cohort met for their third of four sessions on November 6. Thank you to our facilitator and host, Helene Perdue Senior Consultant, Learning and Organizational Development at Asbury Communities, Inc. We spent the day exploring many topics including how each of us functions as both a follower and a leader, our role in minimizing emotional waste in the workplace, and practicing effective strategies for having difficult conversations. Applications are being accepted for our spring 2019 cohort, which will begin in March of 2020. Learn more here >

LeadingAge Maryland in San Diego

We were in San Diego last week for the LeadingAge Annual Meeting as were many of you! More to come in an upcoming e-blast, but until then, here's a picture from our packed LeadingAge Maryland, LeadingAge DC and Delaware reception.

Did you miss a recent #TuesdayStandUp #WorkforceWednesday or #HousingHappenings call? Don't worry, recordings are now available.

Lessons from Claim Trends: What We Are Learning About Memory Care Settings
Tracey Kilcullen and Bette McNee, The Graham Company
Listen Now >

Death, Dying and Bereavement
Jan Pennington, Service Coordinator, Catholic Charities Senior Communities
Listen Now >

Understanding and Using Your HR Data
Rob McMonagle, VP Talent Development & Acquisition, Asbury Communities, Inc.
Listen Now >

Listen to our past calls:

Housing Happenings >

Tuesday StandUp >

Workforce Wednesdays >


VICE PRESIDENT OF OPERATIONS - Lutheran Social Ministries of Maryland, Central Maryland

REGIONAL DIRECTOR OF OPERATIONS - Volunteers of America National Services, Eden Prairie, MN

Visit our jobs page to see full listings.

To include an opening on our job board, please email our Communications Manager, Deanne Bellin.


Edenwald Residents Visit the White House

A group of Edenwald residents were treated to a tour of the White House on November 5. The tour was made possible with help from Congressman Dutch Ruppersberger's office. We encourage everyone to connect with their state and federal decision-makers who need to hear directly from all of you about legislation that is important to the aging services industry in Maryland and beyond.

Homewood at Williamsport Wins Tri-State's Best

Congratulations to Homewood at Williamsport for being recognized by the Herald-Mail Media's community choice awards as the 2019 Tri-State's Best Assisted Living Facility, Nursing Home, and Retirement Community. 

Webinar: PDPM FAQ Lunch and Learn | Tues. Nov. 12 at 12PM

October 1 has come and gone, but the questions continue...

Please join RKL's Senior Living Service leaders for a frequently asked question webinar. Register here >

Webinar: Financial Ratios and Trend Analysis of CARF-Accredited CCRCs | Thurs., Nov. 14 at 12-1:30PM ET

Join CARF International, Ziegler, Baker Tilly and Ingleside for a discussion to help you and your organization understand how to use financial benchmarks and analyze findings regarding what financial ratios reveal about the direction of the industry. Register here >


LeadingAge Maryland Members Recognized as Moxie Award Finalists

A number of our members and sponsors are Moxie Award finalists. The Moxie Awards are a DC Metro community award program to recognize organizations demonstrating boldness and innovation as an integral part of their growth strategy. Silver Sponsors Baker Tilly and CliftonLarsonAllen are finalists in the Large Enterprise category, Victory Housing, Inc. is a finalist in the Nonprofit & Association category, and Bronze Sponsor Hartman Executive Advisors is a finalist in the Professional Services category. Congratulations and good luck to all! More Info >

Transitions | Jim Bernardo Appointed CEO Presbyterian Senior Living

The Board of Trustees of Presbyterian Senior Living has elected Jim Bernardo to serve as President and Chief Executive Officer. Jim has been Acting CEO since June 2019 after the retirement of Stephen Proctor. Bernardo has been with PSL for 32 years and has more than 40 years of senior living operations and leadership experience. Read the full press release >

Carroll Lutheran Village Participates in Sodexo's Global Chef Program

When a chef from São José dos Campos travels to your Maryland kitchen to prepare and serve you authentic Brazilian fare, that's living your best life. Carroll Lutheran Village was one of only 10 communities selected to participate in Sodexo's Global Chef Program. For two days residents expanded their culinary palate with authentic Brazilian meals prepared by Chef Jessica.

Ginger Cove Celebrates Progress on New Memory Care Facility

The Ginger Cove Foundation hosted a special "beam signing" event on Tuesday, October 15. The event was an opportunity for major donors, board members, and others to sign their name to the final steel beam being placed in the new building. More Info >

2019 CARF Financial Ratios & Trends Analysis Released

The 2019 edition of the CARF Financial Ratios & Trend Analysis was just released by CARF, in partnership with Ziegler and Baker Tilly. Ziegler’s own Amy Castleberry, along with representatives from Baker Tilly, have partnered with CARF International for a number of years to produce this valuable report. The 2019 edition contains data for single-site and multi-site organizations across 17 different financial ratios. More Info >

We love to hear from our members. Please send any information regarding transitions, events, accomplishments and awards to Deanne Bellin: 


Call for 2020 Sessions: Do you have a session idea? 

LeadingAge is looking for session proposals from those who want to contribute their expertise and help drive change in our field. Submission deadline is December 6, 2019 at 9PM ET. No deadline extensions or exceptions. More Info >

Home Health & Hospice Tools Demo | LeadingAge Quality Metrics | Thurs., Nov. 14 at 2PM ET

Please join us for a demo of the Hospice Quality Metrics and Home Health Quality Metrics tools which will help members analyze and manage data provided by the CMS Hospice and Home Health Care Compare website. Users can create custom benchmark groups using various combinations of attributes such as ownership type and urban/rural designation. Once these groups have been created, comparisons can be made using various types of analyses. 

Join the conference call:
Dial: 1-888-585-9008 #208-326-288

Join the demo here >

New Recruitment Tools Section in the Center for Workforce Solutions

This new section to the Center for Workforce Solutions offers user-friendly tools and resources to reach potential employees, today and tomorrow. The new site includes the following: section on reaching students K-12, section on reaching nontraditional populations, section on the diverse jobs in older adult services, job fair checklist and more resources. Visit >

IMAGINE Initiative | Paper outlines bold new ideas for workforce

LeadingAge just released the IMAGINE initiative – International Migration of Aging and Geriatric Workers in Response to the Needs of Elders. The IMAGINE paper outlines a series of bold proposals that, if enacted, would enable aging services providers to employ more foreign-born workers. The ideas took root in town halls hosted by LeadingAge state associations throughout the country, where we heard—loud and clear—that workforce is by far the largest challenge faced by members. We will be sharing the paper with policy makers, colleagues, and partners in the coming months to raise awareness about the aging services workforce challenge and some possible solutions. We encourage you to share the paper and use it as a conversation starter about the need for more workers in the aging services field.

Medicare Advantage Supplemental Benefit Toolkit

The new toolkit on our Center for Managed Care Solutions & Innovations website to help guide members through understanding how these supplemental benefits work, assessing the activity in each member's market, evaluating the opportunity and which plans to approach, and providing a template for telling your story to the Medicare Advantage plans about the benefits of the services you provide in terms the plans understand. Visit >


CMS Notice: Skilled Nursing Facility Claims Hold

CMS announced that they are holding a limited number of Skilled Nursing Facility (SNF) claims while they make further refinements to their claims processing system. Read the Notice >

Please let LeadingAge know if you are experiencing issues, you can send an email directly to Aaron Tripp ( We want to let CMS know how LeadingAge members are experiencing the PDPM rollout.

Grant Opportunity | MENTOR Network Charitable Foundation Community Partners

The MENTOR Network Charitable Foundation Community Partners program typically accepts grant requests ranging from $2,500 to $5,000 for providers offering community-based services to elders in need of support. Letters of interest for funding in round 1 are due by November 15, 2019 and letters of interest for funding in round 2 are due by March 15, 2020. More Info >

Webinar | Technology and Mental Health: Defining the Current Landscape | Tues. Nov. 19 at 12PM

The rapid growth of new technology in healthcare can leave many clinicians feeling confused and overwhelmed. In this webinar, experts will outline the various domains of the current digital health landscape, provide key definitions and examples, describe current technology being used in mental health, and discuss potential future advancements. More Info & Register >

Annual Assisted Living Salary & Benefits Study is Underway

Assisted living providers are asked to complete the studey's questionnaire by November 11. LeadingAge members that participate may purchase the results at a reduced price of $165 versus the $350 nonparticipant rate. The study is published by Hospital & Healthcare Compensation Service (HCS) and supported by LeadingAge and NCAL. The report covers management salaries, nonmanagement wages, and fringe benefits. Last year’s Report contained data from over 1,200 ALF/Personal Care facilities nationwide. 

Questionnaires can be downloaded at: You can notify HCS you intend to submit your data, or request an extension past November 11th by emailing Rich Cioffe,

Many thanks to our Platinum Sponsors Assisted Rehab, Remedi SeniorCare and Ziegler. Please let us know if you are interested in joining us as a business member or sponsor. 

Community Search

PDPM and Phase 3 Open Door Forum

Guardianships and Powers of Attorney

Housing Happenings - Mental Health First Aid Overview

Finance & Strategy Symposium

Spiritual Life - Peer Networking Forum

Life Enrichment - Peer Networking Forum

Service Coordinators - Peer Networking Forum