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Resilience for All Ages
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Resilience for All Ages  


Resilience for All Ages is an initiative of LeadingAge Maryland dedicated to equipping individuals and organizations to become more trauma-informed and to advance trauma-informed work with older adults.

Over the past decade, there has been increasing recognition across multiple health and human services disciplines that the experience of trauma is widespread across the population and has significant long term consequences for health and wellbeing. This recognition has led to the development of approaches to address the impact of trauma, some of them involving trauma-specific treatment, others involving creating conditions that are sensitive to the impact of trauma and to avoiding re-traumatization.

While significant research and practice work has been underway on trauma-informed approaches over the course of the past thirty years, within disciplines serving older people this body of work is still in early stages of widespread adoption. Resilience for All Ages and its growing community is committed to promoting research and practice regarding trauma-informed work with older adults.

The Centers for Medicare and Medicaid Services has mandated the implementation of trauma-informed care for nursing homes that participate with Medicare and Medicaid. Community-based programs, independent living communities, assisted living, programs for people who have served in the military, families who have been affected by the Holocaust, and a wide range of other people and organizations will also have interest in this topic. We invite your engagement with Resilience for All Ages to expand the scope of work and understanding.

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Who We Are

Resilience for All Ages is an initiative of LeadingAge Maryland and several partners. The following individuals are the principals in the effort and we are adding additional consultants and advisors.

Karen Heller Key

Karen Key is President and CEO of Heller Key Management Consulting and serves as a Principal with Resilience for All Ages. Her career includes management roles in national nonprofit human services organizations, including six years at the national level with AARP, where she led the piloting of a model for engaging volunteers in improving the experiences of family caregivers and of older people receiving care at home.A lifelong student of applied neuroscience, Karen has studied the cognitive dimensions of how trauma and traumatic stress impact the brain’s executive function. She has worked to apply this type of cognitive science in human services settings, and is the co-author of a April 2015 article in the American Public Human Services Association journal Policy and Practice exploring the application of trauma-informed approaches to self-care and resilience within the human services workforce. Karen has presented on these topics in a variety of forums.

Christy Kramer

Christy Kramer is the Director of LeadingAge DC. A licensed nursing home administrator in Maryland for 15 years, Christy began her career as administrator of a 285-bed nursing home in Gaithersburg, Maryland. Over the course of ten years, Christy participated in large scale projects including: leading the selection and implementation of the electronic medical records system; the development of a culture change strategic plan; CARF-CCAC accreditation; Maryland Performance Excellence Award application; and Annual Licensure and Certification surveys. Christy then moved to the George Washington University Master of Health Administration program where she worked with the long term faculty on curriculum development and NAB Accreditation. In addition, she counseled students on fellowship, residency, administrator-in-training and internship programs. During this time, Christy was appointed to the Board of Long Term Care Administrators for the District of Columbia. Christy received her Bachelor's degree from Cornell University and her Master of Health Services Administration from the George Washington University.

Lisa Schiller

Lisa Schiller, MSW, is Executive Director of MHY Family Services, a trauma-informed organization. She has served in management roles in local and national organizations. She is a long-time student of the practice of trauma-informed care and believes that trauma-informed organizations benefit both clients and staff through the development of safe, respectful and healthy cultures.

Jill Schumann

Jill Schumann, MBA, is the President and CEO of LeadingAge Maryland. Prior to her work with LeadingAge Maryland she served as the chief executive of Lutheran Services in America, one of the largest health and human services networks in the country. She has created ground-breaking programs in post-acute healthcare and behavioral health, and has consulted with organizations on strategy, governance, innovation, and collaboration and is a frequent presenter at conferences.

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